I still have two domains with VeriSign. I’m trying to get out (believe me), but here is the process for simply trying to update my contact information (which is now nearly 5 years old):
- Contact VeriSign via phone; email support for this is not provided.
- Talk with a person who confirms that, yes, she can send me a password change request form – but only to the email address on record, which is 5 years old.
- Ask her for the special “login numbers” for the domains. Receive those numbers.
- Since the domain registrations were done before they asked for a security question, I can’t do this over the phone.
- Wait for an email with a checklist (!) of items VeriSign needs in order to make this change.
- Fax a completed form to them (yes, fax) with a copy of my driver’s license (!) and an official request for a new password.
- Once I receive a confirmation, log in with the new temporary password.
- Change the password.
- Update the contact information.
- Wait up to 24 hours for the change to take effect.
- Get the hell out.
Amazing. I will admit that I was remiss in not updating my contact information. One of the things that gets me, though, is that VeriSign allows one to renew a domain without updating said information – I could have easily renewed both of these names, no sweat.
I really dislike them. A lot.
Posted in Technology